Career Summary

As an IT professional doing business as Stevin Eli Services since 1985, I offer the skills necessary to design and implement technology-related solutions to match the needs of individuals and businesses. My experience ranges from desktop support, workstation and peripheral installation to network configuration, database backup, wireless access, POS and data device troubleshooting; hardware and software acquisitions, tracking and vendor management. I am competent to provide project proposals and employee training, as well as systems administration and remote access. As a team player, I work to establish a positive rapport with management, staff, clients and vendors. I am committed to continuing professional development via hands-on use of current technology. Finally, I am adept at acquiring new systems and skill sets with little or no supervision.

Work History

2007 - Present: Network Service Technician, Contingent Network Services, West Chester, OH Duties: Commercial POS, PC, VeriFone, VoIP and network support in Southern California.
2000 - Present: Network Manager, Yocum Business Furnishings, San Gabriel, CA
Duties: Maintenance, installation and oversight of all aspects of IT infrastructure; vendor liaison.
1999 - 2000: PC Support Specialist, Baldwin Realty Services, Arcadia, CA
Duties: Lead IT supporter for seven offices, four NT networks, 70 computers and over 100 PC users.
1995 - 1998: User Support Specialist, Data Center, BAX Global, Irvine, CA
Duties: Computer equipment acquisition and distribution; oversight of multimillion-dollar shipment processing inventory, trade show assistance and help desk services.
1994-1995: Help Desk Analyst, AMTEK Computer Services, San Dimas, CA
Duties: PC telephone support specialist handling tier-one customer support calls and dispatch.
1990 - 1993: Customer Relations Specialist, Home Banking Department, Security Pacific Automation, Brea, CA
Duties: Customer and department personnel training in the use of communications programs and PCs. Electronic payment help desk assistance. Tracking and resolution of bill-paying problems.

Professional Highlights

1. Established Yocum Business Furnishings first-ever Windows 98 and XP Pro LAN, including cable, equipment and WI-FI installation and setup, to connect roughly 30 on- and off-site employees.
2. Authored two dBase applications, including a computer inventory tracking database and technical support log for Baldwin Realty Services to facilitate asset management.
3. Revamped existing call center software for AMTEK Computer Services help desk for the purpose of generating a variety of custom reports for management analysis, including customer response and job-site turn-around.
4. Received Security Pacific Automation's highest award for customer service and professionalism. Digitized paper accounting documents cutting processing time by 50 percent, thereby increasing productivity. Created a database to expedite the resolution of customer bill paying problems, which promoted customer relations and efficient workflow. Managed liquidation of Security Pacific banking accounts during the Bank of America merger.
5. Proficient with dBase, Windows 2003 Server, NT 4.0 Server, Windows 7 Ultimate, XP Professional, 2000, 98, Microsoft Office Professional, including Access, Excel, PowerPoint and Outlook, among others.

Education and Training

1982 - 1986: Biola University, La Mirada, CA — Business Administration
1979 - 1982: Cypress College, Cypress, CA — Computer Science and Photography
1993: Ingram-Micro, Santa Ana, CA — Novell System Manager/Advanced System Manager
1996: Remedy Corp., Mountain View, CA — Remedy Systems Administration

Volunteerism

1983- present: The Harbor Chaplain, Whittier, CA — Acting president since 2003.

References

References are available upon request.